Reference

Your Rights and Our Legal Commitments

gudanghoki operates under a clear legal framework so you know exactly where you stand — from how your account data is stored to how disputes are handled.

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gudanghoki Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account rights, a data request, or a dispute, our support team is reachable seven days a week from 08:00 to 23:00 WIB. We aim to acknowledge legal queries within four working hours and resolve standard data requests within 14 calendar days. Use the channels below to get to the right team directly.

Team online

Live Chat — Legal Queue

Start a live chat session from your account dashboard and select the Legal topic tag. Available daily 08:00–23:00 WIB. Our team routes your query to the compliance desk within one business hour during operating windows.

Email — Compliance Team

Send your written request or data query to our dedicated compliance email address found in the Account Settings page. We acknowledge receipt within four working hours and keep a logged thread for your records.

Account Settings — Data Requests

Navigate to Account Settings, then select Privacy, then Submit a Data Request. This path lets you request an export or deletion of personal data held on your account without contacting support directly.

HOW WE HANDLE IT

Data Handling, Cookies, and Account Security

We apply specific, documented practices to how your account data is stored, how cookies function on gudanghoki.win, and how withdrawals are verified before release.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance.

Account Security

Your account is protected by two-step login verification.

Data Retention Schedule

We hold your personal identification data for as long as your account is active.

Withdrawal Verification

Every withdrawal request — whether to DANA, OVO, GoPay, or a linked bank account — goes through a name-match check…

Who Holds Your Data

gudanghoki holds your data internally. We do not sell or license your personal information to advertising networks.

Requesting Changes to Your Data

To correct, export, or delete account data, follow the path: Account Settings → Privacy → Submit a Data Request.

Frequently Asked Legal Questions

The questions below reflect what Indonesian account holders ask most often about their rights, data, and how our legal terms work in practice. If your question is not covered here, reach us via live chat 08:00–23:00 WIB or through the compliance email in Account Settings.

Access to gudanghoki and eligibility to hold an account depend on local law. We recommend you confirm that your use is permitted under Indonesian regulations applicable to your specific location before opening or continuing to use an account.

We store your name, email address, registered payment method identifiers — such as your DANA or OVO linked number — and transactional history. This information is used to operate your account, process withdrawals, and meet regulatory retention requirements.

Go to Account Settings, select Privacy, then Submit a Data Request and choose the Export option. Our compliance team will prepare a downloadable file of your personal data within 14 calendar days and notify you by email when it is ready.

Yes. Once all pending withdrawals are settled, submit a deletion request via Account Settings → Privacy. We begin a 90-day anonymisation process after confirming your identity. Regulatory holds may require us to retain certain transactional records beyond that window.

We send a notification to your registered account email at least seven days before any amendment to our legal terms takes effect. You can also view the current version of the terms at any time by visiting gudanghoki.win/legal/ directly.

GoPay and QRIS are covered under the same data policy as DANA and OVO. We share only the minimum information each payment rail requires to process your transaction, and all processors sign agreements limiting their use of that data.

If your account is inactive for 12 consecutive months, we send an email notification before taking further action. Once you formally close the account and all balances are withdrawn, we apply our 90-day anonymisation schedule, subject to any applicable regulatory retention periods.

Related Pages

gudanghoki Indonesia About Us gudanghoki Login FAQ Register