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How gudanghoki Protects Your Personal Data

At gudanghoki, your personal data — from account registration details to payment records across DANA, OVO, GoPay and QRIS — is handled under a clear, written policy that…

Encrypted account storageDANA, OVO, GoPay, QRIS transaction privacyNo third-party data saleRight to request data deletion24-hour data security monitoring
gudanghoki How gudanghoki Protects Your Personal Data
PRIVACY CONTACT CHANNELS

Reach Our Data Team When You Need Answers

If you have a question about how your data is stored, want to request a copy of your personal records, or need to report a privacy concern, our support team is available around the clock. You can contact us through live chat on the site, by email at the address listed in your account dashboard, or via our WhatsApp line — all channels are monitored 24 hours a day, seven days a week, and privacy requests are acknowledged within 24 hours of receipt.

Team online

Live Chat

Reach our privacy support team directly through the live chat widget on any page of the gudanghoki site. Available 24 hours a day, responses on privacy queries typically arrive within 15 minutes during active hours.

Email Support

Send your data access or deletion request by email using the address shown in your account dashboard settings. We acknowledge all privacy-related emails within 24 hours and aim to resolve requests within 7 business days.

WhatsApp Line

Our WhatsApp support line handles privacy queries alongside general account matters. Messages are received around the clock, and privacy escalations are flagged to our data team within the same business day for follow-up.

DATA HANDLING STANDARDS

Six Ways We Keep Your Account Data Secure

We handle data protection as an operational commitment, not an afterthought.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Account Security

Your password is stored as a one-way hash — we cannot read it, and our support team will never ask…

Data Retention Schedule

Account profile data is kept for as long as your account remains active.

Third-Party Processors

Payment processors for GoPay and QRIS receive only the reference data needed to match your deposit to your account.

Your Right to Access Data

You may request a full export of the personal data we hold about your account at any time.

Requesting Changes or Deletion

To correct inaccurate account data or request full deletion, go to your account settings or contact our support team.

Frequently Asked Questions About Our Privacy Policy

The questions below reflect what account holders in Indonesia actually ask about data privacy at gudanghoki — from how payment details are stored to how you request your records. If your question is not listed here, our live chat team can answer it directly within minutes.

We store only a masked payment reference, not your full DANA or OVO account number. Authentication for each transaction is handled directly by the payment provider's encrypted channel, so your wallet credentials never pass through our servers.

Access is restricted to authorised internal staff on a need-to-know basis — specifically our account management and fraud review teams. We do not sell your data to third parties, and external processors such as GoPay or QRIS gateways may only use it for the transaction it relates to.

Contact us via live chat or email from your registered address and ask for a data export. We verify your identity, then compile and send your personal data within 7 business days in a readable file to your registered email.

Yes. Submit a deletion request through account settings or via our support team. After identity verification, we remove non-legally-required data within 30 days. Some transaction records must be retained longer depending on local law and dispute-resolution obligations.

Transaction logs for all payment methods, including GoPay and QRIS, are retained for a minimum of 90 days. Records needed for dispute resolution or legal compliance may be kept longer, as required by applicable regulations. Inactive account data is reviewed on a rolling basis.

We use session cookies to maintain your login and analytics cookies to improve page performance. You can adjust or block cookies through your browser settings. Disabling certain cookies may affect session continuity when you switch between the lobby and your account page.

Contact our support team immediately through live chat or WhatsApp, available 24 hours a day. Change your password right away in account settings and enable two-step verification. We will investigate and notify you of any confirmed data incident within the timeframe required by applicable rules.